Acceptance of terms
We may update these Customer Terms (and the documents referred to in them) and any aspect of the Service from time to time and will notify such changes to you by uploading details of them on the Site. You should review the Customer Terms periodically for changes. By using the Site you agree to be bound by these Customer Terms. If you do not agree to these Customer Terms then please do not use the Services or any part of them.
1. About us
We are a sole trader company owned by Rafal Kwartnik. Our website address is https://crafted.online. Our registered office is at 14 Digby Street, NN16 8XW, Kettering. We providing laser cutting – engraving service and photo transfer service. Customers can create their own designs using our customising app and then designs being transfer to chosen product.
2. Accessing our Service
Access to the Services is permitted on a temporary basis, and we reserve the right to withdraw or amend the services we provide through the Site without notice. We will not be liable if for any reason any of the Services are unavailable at any time or for any period.
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Customer Terms.
It is your responsibility to ensure that all information (including your name and address) you upload to the Site, is correct and accurate. Ensure that you check all information before making a purchase.
3. Intellectual property rights
We own, or are the licensee to, all right, title and interest in and to the Service, including all rights under patent, copyright, trade secret or trademark law, and any and all other proprietary rights, including all applications, renewals, extensions and restorations thereof. You will not modify, adapt, translate, prepare derivative works from, decompile, reverse-engineer, disassemble or otherwise attempt to derive source code from the website or any other part of the Service.
You must not extract or otherwise use any of the content on the Site and/or Service for commercial purposes without obtaining a licence to do so from us or our licensors.
We respect the intellectual property rights of others. If you are aware that any of your intellectual property rights have been infringed on the Site, please contact us here to report the concern.
4. How the contract is formed between You and us.
After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been processed. The contract between us (Contract) will only be formed when we send you the work in progress confirmation.
5.1 If you are contracting as a consumer, you may cancel an order at any time within seven working days, beginning on the day after you received the Product. In this case, you will receive a full refund of the price paid for the product in accordance with our refunds policy.
5.2 To cancel an order, you must inform us in writing within 48 hours of your receipt of a Product. You must also return the Product to us so that it arrives with us within 14 days of your receipt of the Product, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Product(s) while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
6.Price and payment
The price of any Products will be as quoted on our site, except in cases of obvious error.
These prices include Tax but exclude delivery costs, which will be added to the total amount due as set out in our Delivery Guide.
Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a dispatch confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
Payment for all Products must be made by Paypal/Stripe.
If we are delivering Product(s) to you outside of the United Kingdom, import duty and other duties and taxes may apply to your import of the Product(s). We shall not be liable under any circumstances for the payment of such duties or taxes.
7. Uploading material to the Site
Uploaded material must not: (i) be defamatory of any person; (ii) contain material which is obscene, discriminatory, offensive, hateful, threatening or inflammatory; (iii) infringe any copyright, database right or trade mark of any other person; (iv) be likely to deceive any person; (v) promote any illegal activity; (vi) be likely to harass, upset, embarrass, alarm or annoy any other person; or (vii) be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
Any material a user uploads to the Site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose a user’s identity to any third party who is claiming that any material posted or uploaded by such user constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by users. We have the right to remove any material or posting a user makes on the Site.
8. Viruses, hacking and other offences
You must not misuse our Site or any part of the Service by introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of-service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.
When you return a Product to us:
(a) because you have cancelled the Contract between us within the seven-day cooling-off period, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation (it usually takes few days). In this case, we will refund the price of the product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.
(b) for any other reason (for instance, because have notified us in that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
If you wish to return a Product to us, you must first contact us via email email@example.com and send the product to the address given. You are responsible for the cost of returning the product to us and must ensure the correct postage is paid.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
10.1 We do not guarantee that your computer monitor’s display of any colour of any Product on our site will accurately reflect the colour of the actual Product and we shall have no liability for a Product not being the same colour as shown on the site.
10.2 All sizes, weights and measurements quoted on our site are approximate and we shall not be liable for any non-material difference in such size, weight or measurement.
10.3 The Products have been designed to comply with the health and safety laws of the UK but we do not warrant or represent that the Products comply with any health safety or other legal requirement outside of the UK.
10.4 All Products should be used under adult supervision and the Products should not be used on sleeping children. We shall not be liable for any injury or death caused by the carer of the child’s negligence.
10.5 We are not medically or scientifically trained and have not therefore carried out any medical, scientific or other investigation into the efficacy of our Products and we do not guarantee any particular result from a baby using a product.
10.6 We shall not be liable under any circumstances for any death or personal injury caused by use of the products except where caused by our negligence.
10.7 You accept that our products are NOT to be used by kids under 36 months.